Heartland Being Hit by Telephone Scam
It appears the marketing scam that has been reported along the
East coast and now into the southwest has also hit the country's
midsection, though as has been reported by other shops, the script
and modus operandi are changing.
Tim Janssen with Janssen Mirror & Glass in Shawnee, Kan., reported
to USGNN that his company has been contacted multiple times over
the last three weeks by persons requesting to order glass for cross
country or international shipping, usually 30-50 pieces 30-inches
by 30-inches by ¼-inch.
"We were suspicious almost immediately. It just didn't sound
right. I figured they had [to have] a glass shop locally that they
could buy from," Janssen said.
What set Janssen's experience apart from those that have reported
the calls to USGNN is the final destination of the glass; he has
received requests for glass to be shipped domestically.
"The first two calls wanted us to ship [the glass] domestically
-to Minnesota and the other wanted us to ship it out West,"
he told USGNN in a telephone interview from his office.
The first couple of calls of this sort made to Janssen Mirror &
Glass were made through the TTY relay devices, but the company has
also received direct calls. Janssen told USGNN that the last time
he spoke with a gentleman on this kind of call, when he pressed
for more information, he was told "it didn't matter where [the
caller] was, he needed the glass immediately." Once the callers
established that the shop accepts credit cards, the persons requesting
the glass then started contacting the shop via email.
As with the other reported scams of this nature, Janssen told USGNN
that the person initiating the contact provided a credit card number
and, already suspicious, Janssen discovered to have been stolen
and the account frozen when he called the bank holding the card.
Janssen also told USGNN that when he made contact with the person
who provided him the credit card number and explained that the credit
card had been declined, the person immediately provided him with
another credit card number. Janssen said he repeated the process
of contacting the bank and was told the second number, too, was
also stolen and the account frozen for "suspicious charges."
A quick check with other glass shops in the area and Janssen found
that he was far from the only one receiving the calls; at least
five or six others had been contacted by the same group and though
Janssen called his local police department to report the scam, he
was told there was little the local police could do to help, especially
if those instigating the scam were, in fact, overseas.
Meanwhile, the same group has not given up targeting glass shops
in New England. Donna Guiel of Guiel Auto Glass in East Hartford,
Conn., reported to USGNN that her shop has started receiving the
calls again. Guiel was one of the first to contact the news organization
with information about the scam, and she said that this time the
callers are requesting laminated glass. To try to get a feel for
the call and see if it was legitimate, Guiel said she asked the
caller-who was using a TTY relay machine-how many pieces of glass
were being ordered and said the person told her only one lite of
glass was needed However, when it came to placing an order, the
caller wanted 50 lites of glass.
Guiel told USGNN that she was never asked for a price quote on the
glass but they requested her fax number and she provided them with
an email address.
"I asked how this would be picked up...I never did get an answer
to this question. They wanted my fax #, I gave them my e-mail address
and advised them that I would need to verify the integrity of this
order due to an ongoing scam in the industry. Next thing I know
they are talking t-shirts. It was not long before the caller hung
up," Guiel said.