USGNN Staff Receives Industry-Targeting Scam Calls
The last working day before a widely-celebrated holiday is usually
quiet at the office of Key Communications Inc., publishers of USGlass
magazine and the USGNN newsletter. Today, however, started off a
little differently than most.
In the first hour after opening, the company received three calls
through relay services requesting information about purchasing glass-specifically
15- or 19-mm glass. Two callers asked for glass by dimension and
item number, the latter one asking for item number HG200 40 001.
The first and last callers hung up when they were informed that
the company did not sell glass, while the second caller did not
respond after asking to have the company name repeated. The delay
in answering, which lasted several minutes, seemed to frustrate
the relay operator. Key Communications staff members conferred with
her and deciding to end the call rather than continue to wait.
Members of the staff who were working today contemplated how those
perpetrating the scam chose which companies to call. Theories abound,
from the possibility that those making the calls are using a list
that contains information about glass shops or glass-related companies,
to the idea that they are using a system that is trolling the internet
for companies that have the word "glass" in the title-such as USGlass.
HERE to join the discussion about the scam on the USG/USGNN
The calls to USGNN headquarters today indicate that the targets
for these calls are chosen indiscriminately. They are, however,
still getting through to many shops.
Minutes before yesterday's newsletter was issued, USGNN staff received
an email from Pam Koons of Autoglass MD in Silver City, N.M., who
related her recent experience with the scam as well:
"Our shop has also experienced this same scam. I received a 'relay'
phone call the other day and decided to just have the woman email
me her request for a quote on some glass. She did and gave me two
credit card numbers to pay for the glass. She also gave me her phone
number, which was local, but in trying to reach her, it was not
a working number. She related that someone would pick up [the glass]
for her and I was trying to reach her to let her know her order
was ready. I finally emailed her back to let her know and she replied
that she needed it shipped to Ghana, Africa. We immediately refunded
the money on the two credit cards and have put the glass back into
our supplies for future use," Koons wrote.
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