Generational Expert to Speak at Glass Expo
Midwest: Will Offer Proven Methods of How to Communicate Effectively
with All Generations
February 5, 2010
|Marilyn Moats Kennedy
Are you a boomer frustrated with how to communicate
with your millennial employees? Or maybe its the other way
around? You may think these are just annoyances that are just part
of the workplace, but thats not the case, according to Marilyn
Moats Kennedy of Career Strategies and author of Office Politics:
Seizing Power/Wielding Clout. Kennedy will serve as the keynote
speaker on March 16 during Glass Expo Midwest being held in Schaumburg,
This session will educate attendees regarding the five age groups
in the workplace, their traditional values and their differing views
on the role of managers, employer/employee loyalty, etc. Learn ways
of communicating that deliver the same message in ways that each
group understands and can respond. And be sure to capitalize on
this chance to help cultivate the employees you have by understanding
what motivates them. USGNN caught up with Kennedy to gain
a glimpse into what she will share with attendees.
USGNN: Why is it is so important to understand the differences
among employees in the workplace?
Kennedy: Because if you dont understand them people
unnecessarily irritate each other. With a little explanation, they
can work together very well. This is even more important now because
were asking people to do so much more, so why not pave the
way for smooth working relationships?
USGNN: How can this information help managers improve employee
relations and their businesses?
Kennedy: What we want is for people to do their best work
as quickly as possible. They will work better together and will
stop with the petty stuff that makes people crazy. Heres an
example: If you say to a younger person, Can you do this task
if its not too much trouble?, they will think they have
a choice and may say no (though a boomer would never dream of doing
this). You cant hint with the younger people; you have to
be direct. If you do this, their feelings wont be hurttheyll
appreciate you being direct.
Many people provide inadequate explanations. Think about the fact
that two-thirds of college graduates have never worked for money.
If you knew these people have never worked for money before, you
would have a whole different way of talking to them. You would fill
in the background for them because you know they dont have
What Im trying to get people to see is there are no bad guysthere
is no good versus evil. What there is is a series of misunderstandings
that can be prevented.
USGNN: What do you usually hear from people who leave your seminars?
How does it help them in their businesses?
Kennedy: They always say, I never knew that.
Thats why Im teaching this stuff. I work with companies
who dont know how to communicate cross-generationally. I try
to help them understand the values of employees of all ages. Its
not profound stuff, but these issues are especially a problem for
older managers who think younger employees are rebellious. This
is not a rebellious generation: thats not the point and its
important to know that.
Kennedy's seminar is included in your registration for Glass Expo
Midwest, which will be held March 16-17 at the Renaissance
Schaumburg Hotel and Convention Center in Schaumburg, Ill.
HERE for more information about Glass Expo Midwest.
HERE to register for the event.
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