Integrated Solutions Doubles Headquarters Facility with Addition
of Customer Service Center
GED Integrated Solutions, a provider of integrated, lean window
manufacturing systems, has announced the addition of an expanded
customer service center to its headquarters in Twinsburg, Ohio.
According to the company, the expanded customer service center is
the only dedicated training and technical center in the window and
door industry, allowing customers to receive hands-on training without
interruption to their own manufacturing processes.
"With GED Integrated Solutions' continued growth, we saw a
need to redesign how we service our customers and that starts with
our facilities," said Ron Auletta, chief executive officer
and president. "Now that we serve all aspects of the window
and door market, from window and glass fabrication to software and
material handling, we required a unique facility. The new facility
is the realization of careful planning and creative thought on how
to optimize the way we design, produce, sell and service our equipment
The new customer service center is an expanded version of the previous
off-site training facility. The additional space and integration
into the headquarters facility allows hands-on training on the complete
line of GED insulating glass and vinyl window fabrication equipment.
The new center is fully digitally integrated and includes a dedicated
software lab for training on GED's LeanNet communications software
and i-3 platform.
The 128,000-square-foot headquarters facility also houses research
and development, manufacturing, engineering, sales and other departments.
Beyond meeting current customer needs, the facility has been sized
to accommodate planned new product launches and acquisitions. In
addition to the main facility, GED will continue manufacturing and
engineering operations out of its Hauppauge, N.Y., facility.