Glass Doctor Creates New Positions; Adds Second
April 8, 2010
Glass Doctor has made several management changes. Dan Mock has
been appointed to the new position of vice president of franchise
relations and training. The company has hired Mark Liston to become
vice president of operations, and Todd Overpeck has been promoted
to the new position of e-commerce and public relations manager.
In Mock's new role, he will work to grow Glass Doctor University,
which trains new and existing Glass Doctor franchise owners, their
glass service technicians and personnel, and other glass industry
professionals. (The company recently announced it would open Glass
Doctor University to the entire industry. CLICK
HERE for related story.) Mock also will support franchise owners
by conducting regional meetings and training sessions, as well as
developing new customer service initiatives.
Mock has more than 35 years of experience in the glass industry,
including the last eight years with Glass Doctor, where he has served
as vice president of operations as well as franchise consultant.
Mock also serves on the boards of the Auto Glass Replacement Safety
Standards (AGRSS) Council and the National Windshield Repair Association
Liston joins the Glass Doctor management team from Clockwork Home
Services, where he was vice president of sales and marketing. With
more than 30 years of franchising management experience, Liston
also worked for Valpak, where he was director of new franchise development.
Liston is active in the International Franchise Association (IFA)
and currently serves as vice chair of the certified franchise executives
program as a member of the Institute of Certified Franchise Executives'
Board of Governors, as well as the Board of Trustees for IFA's Educational
Overpeck has more than 18 years of experience in public relations,
marketing and strategic planning, including the last three years
with Glass Doctor as communications specialist. In the position
of e-commerce and public relations manager, Overpeck will coordinate
online marketing, website management and social media initiatives,
as well as support individual franchise marketing plans.
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