Dan Mock
Mark Liston
Todd Overpeck

Glass Doctor Creates New Positions; Adds Second VP
April 8, 2010

Glass Doctor has made several management changes. Dan Mock has been appointed to the new position of vice president of franchise relations and training. The company has hired Mark Liston to become vice president of operations, and Todd Overpeck has been promoted to the new position of e-commerce and public relations manager.

In Mock's new role, he will work to grow Glass Doctor University, which trains new and existing Glass Doctor franchise owners, their glass service technicians and personnel, and other glass industry professionals. (The company recently announced it would open Glass Doctor University to the entire industry. CLICK HERE for related story.) Mock also will support franchise owners by conducting regional meetings and training sessions, as well as developing new customer service initiatives.

Mock has more than 35 years of experience in the glass industry, including the last eight years with Glass Doctor, where he has served as vice president of operations as well as franchise consultant. Mock also serves on the boards of the Auto Glass Replacement Safety Standards (AGRSS) Council and the National Windshield Repair Association (NWRA).

Liston joins the Glass Doctor management team from Clockwork Home Services, where he was vice president of sales and marketing. With more than 30 years of franchising management experience, Liston also worked for Valpak, where he was director of new franchise development. Liston is active in the International Franchise Association (IFA) and currently serves as vice chair of the certified franchise executives program as a member of the Institute of Certified Franchise Executives' Board of Governors, as well as the Board of Trustees for IFA's Educational Foundation.

Overpeck has more than 18 years of experience in public relations, marketing and strategic planning, including the last three years with Glass Doctor as communications specialist. In the position of e-commerce and public relations manager, Overpeck will coordinate online marketing, website management and social media initiatives, as well as support individual franchise marketing plans.

 

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