Glass Doctor Franchises Win Customer Service
Awards from Angie's List
February 4, 2011
Seven Glass Doctor franchises were awarded for their customer service by Angie's List, a consumer review website. The 2010 Super Service Award is given to less than five percent of companies who are registered with Angie's List.
The website describes itself as a place to "find thousands of unbiased reports and reviews about service companies in your area. Our members share their experiences with each other so that you can choose the service company that's right for your job the first time around."
The consumer review website allows consumers to rate companies on all different aspects of their experience, including customer service. The reviews are available for public viewing and have become a way for companies to see what areas of their business need improvement.
Among the award-winning Glass Doctor franchises were Glass Doctor Charlotte and Glass Doctor Minneapolis.
"We really take customer service very seriously. We appreciate our customers and try to instill that in our installers and our inside sales staff," says Ed Sieber, president of Glass Doctor Charlotte in Charlotte, N.C. "We take all the feedback that we get and review it, whether it's positive or negative, so we can try to make sure that we are offering the best quality service."
"We have a system call SWAT, systems with advanced training, and that is the way we approach every residential glass job. That goes from pulling into the driveway to leaving the house when the job is done and goes step-by-step through the job," says Bryce Stahlke, vice president of Glass Doctor Minneapolis in Minneapolis, Minn. "Angie's List can help set us apart for doing good service. Hopefully winning this award will help us stand out more on the website for doing good work."
Other Glass Doctor franchises that were recognized include Glass
Doctor of Austin in Autsin, Texas; Glass Doctor of King &
Pierce Co. in Tukwila, Wash.; Glass Doctor of North Texas in Carollton,
Texas; Glass Doctor of Ramsey in Ramsey, N.J.; and Glass Doctor
of Portland Metro in Lake Oswego, Ore.